AM Solutions, LLC ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the fixin apps for phones, tablets and computers (including fixin for iOS, iPadOS and Android, the fixin App Clip, and fixin Core once it is released) (each an "App"), fixin Web at ams-fixin.com, our websites (including amsolutions-sea.com and the fixin Community), the model files you can download from us, and related products and services, including beta, preview and prototype versions (together, the "Services").
We do not knowingly collect personal information from anyone under 18. See Section 12.
We use your information for the purposes below. Where the EU/UK GDPR applies, the lawful basis for each purpose is shown.
| Purpose | Legal basis (GDPR/UK GDPR) |
|---|---|
| Provide the App, analyze your photos, and generate diagnostic results | Performance of a contract |
| Back up and sync your diagnoses | Performance of a contract |
| Run Repair Assistant chats and write repair guides with AI services | Performance of a contract |
| Publish your Community posts | Performance of a contract |
| Process payments and manage your account | Performance of a contract |
| Communicate about your account, updates, and support | Performance of a contract; legitimate interests |
| Improve and secure the Services and prevent fraud | Legitimate interests |
| Collect precise location | Consent |
| Send marketing communications | Consent (or legitimate interests where permitted) |
| Comply with legal obligations | Legal obligation |
fixin is an AI-powered diagnostic tool. When you submit a photo, our machine-learning models analyze the image on your device (mobile apps) or on our servers (fixin Web) to identify a likely issue and suggest repair steps, parts, or professionals. Diagnostic results are automated suggestions, are not guaranteed to be accurate, and are not a substitute for a qualified professional's inspection.
Some features use AI services that run on our servers and write text: the Repair Assistant, repair guides on paid plans, and "Ask fixin" on fixin Web. For these, we send the relevant diagnosis, your description, any OBD-II codes you attach, and your messages to a third-party AI service provider that processes them on our behalf. AI-written answers can be wrong; see the safety notice in our Terms of Service.
We may use de-identified or aggregated images and data to develop and improve our models. We will not use images that identify you to train our models without a lawful basis, and where consent is required we will ask for it.
We do not sell your personal information for money, and we do not "share" it for cross-context behavioral advertising as those terms are defined under California law. We disclose personal information only to the following categories of recipients:
We are based in the United States and process data there. If you access the Services from outside the United States, your information will be transferred to and processed in the U.S. and other countries whose data-protection laws may differ from yours.
For transfers of personal data from the EEA, the United Kingdom, or Switzerland, we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, or another lawful mechanism. You may request a copy of the safeguards we use by contacting us.
We keep personal information only as long as necessary for the purposes described in this Policy, then delete or de-identify it. General guidelines:
| Data type | Retention |
|---|---|
| Account information | For the life of your account, then deleted or de-identified within a reasonable period after closure |
| Photos and diagnostic results | Backed-up photos and diagnoses: until you delete them or your account. Diagnoses kept only on your device stay there until you delete them. De-identified copies may be kept for model improvement. |
| Repair Assistant chats | Until you delete your account |
| Community posts | Until you or we delete them; deleting your account doesn't delete your posts |
| Messages to us | As long as needed to respond and keep records |
| Offline sign-in information | Up to 30 days on your device |
| Payment records | As required for tax, accounting, and legal obligations |
| Usage and device logs | Typically a limited period for security and troubleshooting |
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Our handling of device permissions (camera, photos, location) follows applicable Apple App Store and Google Play developer and data-safety policies.
Depending on where you live, you may have some or all of the following rights: to access a copy of your personal information; to correct inaccurate information; to delete your information; to port your information; to restrict or object to certain processing; and to withdraw consent. You may also opt out of marketing at any time.
To exercise these rights, email us at [email protected], delete your account in the app or on fixin Web, or contact us using Section 14. We will verify your identity using information reasonable to the request. We respond within the timelines the law requires — generally within 30 days (EEA/UK) or 45 days (California), with an extension where permitted. You will not be discriminated against for exercising your rights.
Deleting your account (in the fixin mobile app under Settings › Account › Delete Account, or from fixin Web) deletes your account, backups, worksheets and Repair Assistant history from our servers. It does not cancel a paid plan, so cancel that first on ams-fixin.com, and it does not delete your Community posts, which you can delete yourself or ask us to remove.
You have the right to lodge a complaint with your local supervisory authority (for example, your national Data Protection Authority, or the UK ICO). We will always try to resolve concerns directly first.
If you are a California resident, you have the rights described above, plus the right to know the categories and specific pieces of personal information we collect, the right to opt out of the sale or sharing of personal information, and the right to limit the use of sensitive personal information. We do not sell or share personal information as defined by the CCPA, and we use sensitive personal information (such as precise location) only to provide the Services you request.
Categories of personal information we collect (CCPA):
You may submit requests via [email protected] or Section 14, and you may use an authorized agent. We will confirm receipt within 10 business days and respond within 45 days (extendable by 45 days with notice).
The Services may link to or integrate with third parties (for example, payment processors, mapping tools, and app stores). Their privacy practices are governed by their own policies, and we are not responsible for them. Review their policies before using them.
If we experience a personal-data breach that legally requires notification, we will notify affected users and applicable authorities within the timeframes and manner required by law.
The Services are intended for users 18 and older and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us at [email protected] and we will delete it.
We may update this Privacy Policy from time to time. Material changes will be posted with a revised "Last Updated" date and, where required, communicated to you directly.
For privacy questions or requests:
AM Solutions, LLC
Email: [email protected]
Phone: (206) 295-8274
Address: 6910 94th Ave SE, Mercer Island, WA 98040, United States